Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, storage, and protection of personal data by pede4d ("we", "us", "our", or the "Platform") in relation to users ("you", "your", or "Player") who access or use our online gaming services available at https://pede4d.cam and any associated mobile applications or platforms.

By creating an Account on pede4d or using any of our services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, you must not use the Platform.

This Privacy Policy is part of, and should be read in conjunction with, our Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency.

2. Data Controller

The data controller responsible for the processing of your personal data is the company operating the pede4d Platform under an international gaming license. For the purposes of applicable data protection laws, the Operator is the entity that determines the purposes and means of processing your personal information.

While the Platform is licensed internationally, we recognize that our primary user base consists of residents of Indonesia. We respect Indonesian data protection principles and are committed to transparency and accountability in all data processing activities that affect Indonesian users.

3. Data We Collect

pede4d collects several categories of personal data to operate the Platform, provide services to you, and comply with legal and regulatory obligations. The specific data we collect includes:

3.1 Identity & Registration Data

• Full legal name
• Date of birth (to verify you are at least 21 years of age)
• Gender
• Nationality and country of residence
• Government-issued identity document (KTP, Passport, or SIM) — collected during KYC verification
• Selfie photograph holding your identity document (for enhanced KYC)

3.2 Contact Data

• Email address
• Phone number (Indonesian mobile number)
• Residential address (street address, city, province, postal code)

3.3 Financial Data

• Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and others
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction history (deposits, withdrawals, wagers, winnings)
• Payment confirmation screenshots or reference numbers

3.4 Gaming & Behavioral Data

• Betting history (sports bets, casino game plays, slot spins, togel ticket purchases)
• Game preferences and favorites
• Login history and session duration
• Device information (IP address, browser type, operating system, device model)
• Geolocation data (to confirm you are accessing the Platform from a permitted jurisdiction)

3.5 Communication Data

• Customer support tickets and correspondence
• Live chat transcripts
• Survey responses and feedback forms
• Marketing preferences and consent records

4. How We Collect Data

We collect personal data through a variety of methods, both directly from you and automatically through your use of the Platform:

4.1 Information You Provide Directly

When you register an Account, submit a KYC document, make a deposit or withdrawal request, contact customer support, or participate in a promotion, you voluntarily provide personal data to us. This is the primary method of data collection on pede4d.

4.2 Automated Data Collection

The Platform automatically collects certain technical and behavioral data through the use of cookies, web beacons, and similar tracking technologies. This includes your IP address, device identifiers, browsing patterns, and interaction with games and features.

4.3 Third-Party Sources

We may receive data about you from third-party service providers, including payment processors (to confirm transaction status), identity verification services (to validate KYC documents), and fraud prevention agencies (to assess risk and detect suspicious activity).

5. Purpose of Processing

pede4d processes your personal data for the following specific purposes, each of which is necessary for the operation of the Platform or required by law:

6. Legal Basis for Processing

Under applicable data protection laws, we are required to have a lawful basis for processing your personal data. pede4d relies on the following legal grounds:

• Contractual Necessity: Most of our data processing is necessary to perform our contract with you — that is, to provide the gaming services you have requested when you created an Account and agreed to our Terms & Conditions.
• Legal Obligation: We process certain data to comply with legal and regulatory obligations, including KYC verification, AML checks, and tax reporting requirements imposed by our licensing jurisdiction.
• Consent: Where processing is not necessary for contract performance or legal compliance, we rely on your explicit consent. You have the right to withdraw consent at any time by contacting our support team.
• Legitimate Interests: We may process data based on our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your fundamental rights and freedoms.

7. Data Sharing & Disclosure

pede4d does not sell, rent, or trade your personal data to third parties for marketing purposes. However, we do share your data with carefully selected third-party service providers and in certain limited circumstances as described below:

7.1 Service Providers

We engage trusted third-party companies to perform specific functions on our behalf, including payment processing (Indonesian bank and e-wallet integrations), identity verification (KYC document validation), cloud hosting (secure data storage), customer support platforms, and fraud detection services. These providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security measures.

7.2 Game Studios & Content Providers

When you play games on the Platform, limited technical data (player ID, wager amount, game result) is shared with the game studio (e.g., Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) to enable real-time gameplay and RNG verification. No personally identifiable information beyond what is necessary for game operation is shared.

7.3 Legal & Regulatory Authorities

We may disclose your data to regulatory authorities, law enforcement agencies, or courts if required to do so by applicable law, court order, or regulatory request. This includes compliance with AML investigations and responses to lawful government demands.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such change via email and given the opportunity to delete your Account if you do not wish your data to be transferred.

7.5 With Your Consent

We may share your data with other third parties if you explicitly consent to such sharing at the time of collection or subsequently through your Account settings.

8. Data Security Measures

pede4d takes data security extremely seriously and employs industry-standard technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit Secure Socket Layer (SSL) encryption, the same standard used by banks and financial institutions.
• Secure Data Storage: Personal data is stored on secure servers located in access-controlled data centers with 24/7 monitoring, redundant backups, and disaster recovery protocols.
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis, and protected by multi-factor authentication.
• Firewall Protection: Our infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and remediate vulnerabilities.
• Employee Training: All staff members who handle personal data receive training on data protection principles and security best practices.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your Account password and notifying us immediately if you suspect unauthorized access to your Account.

9. Data Retention Periods

pede4d retains your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory retention requirements. Specific retention periods are as follows:

• Active Accounts: Data is retained for the duration of your Account's active status and for a period of up to 7 years after Account closure to comply with AML regulations and to handle any disputes or claims that may arise.
• Transaction Records: Financial transaction data (deposits, withdrawals, wagers) is retained for a minimum of 7 years in accordance with accounting and tax regulations.
• KYC Documents: Identity verification documents are retained for 7 years following Account closure or the last verification update, as required by AML compliance standards.
• Marketing Data: If you have consented to receive marketing communications, we retain your contact preferences until you withdraw consent or for 2 years of inactivity, whichever occurs first.
• Support Communications: Customer support correspondence is retained for 3 years to maintain service quality records and resolve any follow-up inquiries.

Once the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer be associated with you as an individual.

10. Your Privacy Rights

As a pede4d user, you have certain rights with respect to your personal data. These rights may vary depending on the applicable data protection laws in your jurisdiction, but generally include:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update most Account information directly through your Account settings.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. Note that we may be required to retain certain data to comply with legal obligations.
• Right to Restrict Processing: You can request that we limit the processing of your data in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider where technically feasible.
• Right to Object: You can object to processing of your data for direct marketing purposes at any time by adjusting your marketing preferences or contacting support. You may also object to processing based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our support team at the email address provided in Section 16. We will respond to your request within 30 days and may require identity verification before processing certain requests.

11. Cookies & Tracking Technologies

pede4d uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows the Platform to recognize you on subsequent visits.

11.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the Platform to function and cannot be disabled. They enable core features such as login authentication, session management, and secure transactions.
• Performance Cookies: These cookies collect aggregated, anonymous data about how users navigate the Platform, which pages are most popular, and where errors occur. This information helps us improve Platform performance.
• Functional Cookies: These cookies remember your preferences (such as language selection, favorite games, and display settings) to provide a more personalized experience.
• Advertising Cookies: With your consent, we may use cookies to deliver targeted promotional content based on your gaming activity and interests.

11.2 Managing Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may impair certain Platform features. Essential cookies cannot be disabled as they are necessary for Platform operation.

12. Third-Party Services & Links

The pede4d Platform integrates with various third-party services, including payment processors (Indonesian banks and e-wallets), game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt), and identity verification providers. Each of these third parties has its own privacy policy governing the use of data shared with them.

We carefully vet all third-party partners to ensure they maintain adequate data protection standards, but we are not responsible for the privacy practices of external services. We encourage you to review the privacy policies of any third-party service you interact with through the Platform.

The Platform may occasionally contain links to external websites for informational purposes. We are not responsible for the content or privacy practices of these external sites.

13. Protection of Minors

pede4d is committed to preventing underage gambling. The Platform is strictly intended for users aged 21 and above, in accordance with Indonesian law and international responsible gaming standards.

We do not knowingly collect personal data from individuals under the age of 21. During Account registration and KYC verification, we actively verify age through government-issued identity documents. If we become aware that a user is under 21, we will immediately suspend the Account, forfeit any Balance, and delete all associated personal data in accordance with applicable law.

Parents and guardians are encouraged to monitor the online activities of minors in their care. If you believe a minor has created an Account on pede4d, please contact our support team immediately so we can take appropriate action.

14. International Data Transfers

pede4d operates under an international gaming license, and your personal data may be transferred to, stored at, or processed in jurisdictions outside of Indonesia. These jurisdictions may have data protection laws that differ from those in Indonesia.

When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions by relevant authorities, or other legally recognized transfer mechanisms.

Despite international data transfers, pede4d remains committed to transparency and accountability for all processing activities that affect Indonesian users. Your data rights as described in Section 10 remain enforceable regardless of where your data is physically stored.

15. Changes to This Privacy Policy

pede4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to you via email or a prominent notice on the Platform at least 7 days before the revised policy takes effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your data.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you must cease using the Platform and may request Account closure and data deletion in accordance with Section 10.

16. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact the pede4d Data Protection team. We are available 24 hours a day, 7 days a week, in both English and Indonesian.

For general customer support inquiries unrelated to data privacy, please use the live chat feature available on the Platform or email the same support address. For questions about responsible gaming, visit our Responsible Gaming page.